One of the most important things to remember while choosing a travel agency software or tour operator software are the features it provides, the customisability it offers, the support team that promises to have your back during difficult times and the price it is available for. Below is a comprehensive list of all the things you have to look out for.
1. Jot down the features you want
Make a list of all the features you are looking for in a travel agency or a tour operator software. Jot down all the key features and special requirements (if any). Let’s say, you need advanced mark-up modules or log of user behaviour analysis or you want your system to be built on open source technology. You might need features that make your work easy like one click quotations, ability to access vouchers anywhere, auto-cancellation of bookings if not vouchered, and automated system alerts. You might want more customisability like ability to have multiple payment gateways, multilingual framework, flexible pricing models or you might want more control on your back office, and so on.
2. Look for a software that meets your business requirements
Do a market research. Have a business structure ready and find a software system that meets your requirements. You might be doing business in a particular region or you might be doing it worldwide. You might have a small travel agency with limited staff or a large agency with more number of resources. You might require specific access permissions to give to your staff and you might need different logs to be created. Ensure you have a clear structure of how your business is going to operate and then look for a system that meets those requirements.
3. Ask for a demo
Although you find all the features you need in an online presentation, you should always ask for a demo. It not only allows you to check the system yourself but it also allows you to learn how to use it more efficiently. A feature-filled system, that you are not trained or knowledgeable to use, is as good as not having it at all. You must know how to use the features and that too efficiently. You must ask the person giving demo all the questions or problems (if you have any).
4. Look for a customisable software
Customisable solutions are more suitable as they allow you to add specific features to the base engine. This is very essential as no travel solution has ALL the features you need. It not only allows you to add but also to remove specific features from the engine depending on your requirement.
5. Look for good support
When you are stuck, it’s the support team that is going to help you resolve the issues! The support team is one of the most important people and are crucial for smooth working of your business. It is recommended that you go with a service provider who has a 24×7 support team which is always on its tows to help you resolve your problems.
6. Look for a software that is scalable
Look for a software that is scalable, i.e. look for a system that allows room for expansion. Such system should be scalable to adjust easily to your growing business without you having to pause or halt any function. Such system should allow your business to grow as much as it can without any restrictions or limitations. This will ensure you have to go through less hassle when you expand your business and you have a steady growth.
Very costly software does not necessarily mean it is the best; nor does free software mean it will save costs! Although few businesses have limited budget; investing in a better software solution is recommended. Consider this as a long term investment. It is a trade off between features + functionality + piece of mind and price. The investment your make today in a very capable system will save a lot of time and frustration tomorrow.
What do you think about this article? If you have any more points to include, please let us know via the comments section below.