Choosing the right travel reservation software can be a daunting task, especially if you do not carry a proper research of all the available software and their features. To make things easier for you, here is a check list of the features to look out for in a travel software –
1. Do not go the free way!
Free software might be tempting to use but it is often very basic and lacks a lot of features. Paid software, however, is rich in features and has a dedicated customer support team to assist you right from the installation process to finding and fixing problems. Paid systems are also more reliable and some software companies offer it for no extra cost (i.e. no recurring costs or commissions per sale). Paid systems are also secure which reduces the chance of data mishaps, like unauthorized access or accidental deletion of important records. These systems always have you covered for such situations.
2. Consider cost factors –
Some companies ask for one time fee, some ask for monthly fees, some ask for commission (charge you per customer), some charge you additionally for training and installation or support while some companies charge you a license per user. Choose the one that is right for your business. Generally, a one time fee is ideal for travel businesses, however you may also opt for monthly fees if you are tight on your budget. Avoid going for commission-based systems as those will hinder your business as you grow. Look for a company that offers an entire package that includes a one-time cost + any additional installation fees. However, you might have to buy support packages separately.
3. Look for a customizable software –
While a fixed-featured software is easier to install and get support for, a customizable software gives you more freedom to customize according to your needs. Customizable software allows you to add or remove modules from your software depending on your specific needs and these are generally the ideal systems.
4. Website integration and mobile apps –
Does the company provide full website integration? Does it offer a mobile app for your travel business? It is absolutely necessary to integrate the travel reservation software with your website and have a mobile app for your business. Read mobile app myths for travel busted to know why it is crucial to have mobile app for your business. Companies that offer these features usually offer them in a package and hence cost less. It also makes the website integration process easier.
5. Look for a company that offers a dedicated support team –
It is always good to know somebody has your back. As discussed earlier, in case of data mishaps or unavoidable circumstances, it is better to have a system that regularly backs up data and a support team that is ready to help you with the restoration process. Support packages might come at additional fees but they are worth the investment as they offer peace of mind. Also, make sure you choose a company that promises regular updates and is always working on building the latest and greatest features for its product.
6. Do not hurry!
Do your homework. Unless you have done a research on the travel reservation softwares currently in the market and compared them based on features and price, you should not rush to buy one. While this seems a very simple tip, it is absolutely necessary to ensure a good business.