OTRAMS - Online Travel Reservation And Management System: Features

Features


Software	Simplicity	Customisation	Back Office	Security	Assistance	Benefits

Software

B2B / B2C ready Engine
OTRAMS is a true B2B system with the added capability of running as a B2C engine with Multiple Payment Gateways. While both the B2B and B2C version run on the same engine, what visually separates them is a customised customer interface, to give each a distinct identity. Both systems can be customised to run with different features altogether.

Client Retention and Growth Tools
Retain your clients by pushing relevant content to them by mapping countries, cities and hotels and providing them with a single system that displays the best available hotels. Increase your business by obtaining automated timely alerts on cancellations and booking status update on emails.

Asynchronous Search on Suppliers for a Faster Search
The system has an advanced logic which sends multiple requests to suppliers instead of waiting for each supplier response to send the next request. This has reduced search response time for users and resulted in a better user experience.

Google Map and Street View
Integrated Google Maps listing helps your users to make bookings keeping the customers convenience in mind. Users can also preview the actual location using Google Maps Street View (where available) to get a clear picture of the Hotel. Maps load fast and users can search within the map to look for a desired location and hence the hotels around it.

Agent Activity Log for User Behaviour Analysis
Every search by a user has a story to tell and draws a pattern of user behaviour. The system stores the searches your users make and displays it to you, so you can apply the underlying logic on how people behave or cope with the system. You might find that you are weak in a destination, or even lack certain destinations, and thereby take active steps to improve your product. At times, OTRAMS clients have changed their suppliers based on surprising facts that have been revealed by search patterns and bookings.

Dynamic Profiling of Agents depending on Supplier and Lead time
Decide which suppliers you want to allot to an agent and at what mark-up and buffer on cancellation deadline. Incentivise agents to buy through your system even if they have direct access to supplier systems by distributing at a lower mark-up and gaining on PLBs on higher slabs. User buying pattern will help you know what suppliers they have contracted directly.

Advance Mark-up Modules
Create Mark-ups based on multiple combinations of Agent/Suppliers/Country/City/Hotel. Mark-ups can be positive or negative as per your requirement for servicing preferred clientèle.

Consultant Tagging for Personalized Service
Allow your consultants to pick up bookings, so that they can service your clients requests. Auto tagging is possible, but this advanced feature enables customised tagging for quality service to your users. No more worries of bookings getting unattended due to consultant absenteeism or work load.

XML Ready (XML Hub)
Distribute your product to other travel agencies and OTAs using the XML built on OTA Standards. The XML is light weight and easy to implement being in a tweaked standardised format.

Internal Contracting and Allocation Module with access to Extranet
Maintain your own properties or provide access to suppliers who can maintain the property information, rates and inventory in realtime. Suppliers can accept an 'On Request' booking from extended inventory at same rate. Rates and inventory can be added on 'per day' basis with options to offer promotions and special rates. This is a entire contracting module which displays your inventory with the XML inventories without distinguishing the two.

Built on Open Source Technology. No expensive software licensing overheads
OTRAMS is built on LAMP (Linux, Apache, MySQL and PHP). Simply translated this means that the only possible recurring cost is the cost of hardware.

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Simplicity

KISS Search Listing and Booking Process
KISS: Keep It Simple Silly is the key to our B2B system. The system has 3 simple steps to booking, viz. Search -> List -> Book
You have the option of a vanilla listing for your search results or even a detailed search listing with images, service description, amenities and more.

Nationality and Market-wise rate profile
Go to different markets by handling profiles as per suppliers profiling for your account to avoid any extra charges to your clients at the time of check-in. This is handled very intelligently based on supplier's system implementation, be it via separate login or nationality implementation at the time of the search. The system gives the power to allow the passenger or the agent to select the passenger nationality at the time of the search.

Booking Sector Management with Multiple Booking Linking
Book in multiple sectors and link multiple bookings to a single invoice for your clients.

One Click Quotations
Admins have the option to quotations to users with Mark-up and Hotel details in one Click

Access vouchers anywhere
The system features Dynamic Vouchers with the option to save, email, sms and access vouchers using a unique URL

Discount Coupon Codes
Allocate discount codes to your system as a marketing feature. This allows you to create a promotional campaign using the specific code to increase bookings through your system.

Comprehensive Mapping Module
The key to your success in the field of Online Travel is Data Mapping. We have the best tools in place to achieve this affectively. Receive email alerts if a country/city is not mapped to your system so you can service your clientèle better.

Synchronization Module to update Static Data between Suppliers and System DB
Strong static data update modules load all available static data from supplier systems to avoid large data packets in search availability. The data is updated periodicallly by our support and maintenance team.

Automated System Alerts
The system is set to give users automated alerts at various checkpoints like booking cancellation, booking confirmed and booking vouchered apart from security alerts on failed access attempts.

Auto Cancellation for bookings if not Vouchered
Bookings are automatically cancelled if not vouchered. A reminder mail is sent giving the agent sufficient lead time before cancelling.

No restriction. Go as FAR as you can grow!
Our servers will take as much load as your business can send their way. Create as many Agents, Sub Agents, Sub Users, Branches, Consultants and Sales Managers and let our software take your business to the next level of profitability and growth.

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Customisation

Whitelabel Ready
Provide your clients with a platform for selling your inventory with customised whitelabel solutions. Based on your client requirements, you can allow them to use their own brand name and brand design to sell your inventory, all without the expense of maintaining or managing the engine at the agent end. Our whitelabel solutions ensure that no two agent sites look alike.

Multiple Payment Gateways
Integrate multiple payment gateways/processors and allocate their usage to agents. Users in turn can select which payment gateway they can use (from allocated payment gateways) to complete the booking. This makes the system user friendly and gives users a sense of security to work with a payment gateway that they are comfortable with. The system is integrated with both the redirection as well as API method. Users also have the option to pay and voucher from existing confirmed bookings.

Multilingual Framework
The system is built for a multilingual setup for maximum regional flexibility. The system can also be whitelabeled to the language of your choice. Maintain your own language library and edit it as per your convenience. There is no limitation to the number of languages you can add.

Third Party Services Integration
OTRAMS is capable of integrating with a wide variety of third party systems for marketing, sales, accounting and more.

Legacy Accounting System
Short Messaging Services (SMS)
Multiple Payment Gateways
Realtime Rate of Exchange Sync

Flexible Pricing Models
OTRAMS does not follow a build once, share for all format. Every system we build is customised to the client requirement and completely unique to that client. We want you to benefit from the profits you make from the business, rather than share your profits by charging you per transaction. Which is why we charge you a one time development fee for the system and then let you choose your maintenance, upgrades and support package. You can also add modules as your business grows. This approach brings a lot of flexibility to set up the product within your budget.

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Back Office

Manage Multiple Branches and Sales Network
Manage multiple branches by simply adding branches and allocating the agents to each branch at the time of activation. Your branch head and branch operations will see only those agents and bookings applicable to them. The agent registration form allows users to select the nearest branch.

Sub-Agents and Sub-Users with Mark-up and Access Rights
The system supports both Credit and Cash agents, profiled by the operations, to allow bookings with or without credit. Each credit user can further create sub users and sub agents with mark-ups and varied rights for booking within cancellation policy, voucher or confirmed bookings. These rights flow from the admin to agent and from the agent to sub-agents and sub-users.

Comprehensive Reports
Users have the option to download a wide range of reports, in addition to custom reports which we will create for you within one business day.

Daily and Monthly Sales
Business Reports
- Agent wise
- Supplier wise
- City wise
- Country wise
Commissions
Incentives
Retention
Purchase
Profit & Loss
Customer Statement
Supplier Statement
Receipts
Payments
Invoices
Vouchers
Customer Ageing

Credit Distribution
Agents can distribute available allocated credit to their Sub Agents. The bill by bill allocation will top up the account with available credit and reconciliation.

Bill by Bill Allocation of Receipts and Payments
Keep track of receipts and payment per booking and the gains on each by allocating part or full receipts and payments. Find out agent productivity and profitability in realtime.

Comprehensive Booking Modification with History
Obtain a history for all booking modifications made by agents on the system to determine future course of action.

Lite CRM
The Inbuilt CRM feature sends Inbuilt Messages(private/public), Notes and Reminders to exchange and log information between operations and agents/sub agents.

Advanced email settings
Add and delete email addresses that should receive crucial system emails.

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Security

Secure Back Office and User Management with User Profiles
Worried about miscreants hacking your backoffice? As a security measure, any user has 3 attempts to guess the user password. After 3 attempts, the system automatically locks for that user. Also, users can also be profiled to enable access to only those parts of the system that are required for performing the users tasks. A dual layer of security prevents malicious usage of your system and keeps it safe and secure.

Location Based Access
Limit the usage of your system on a location basis by using a set of known IP addresses. You can also download a list of access logs for both login and logout to understand your back office activities.

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Assistance

Support Mechanism
OTRAMS has a dedicated support team to resolve any queries on system usage and setup. In the rare occasion that an issue crops up, the support team will be happy to help you resolve it as soon as possible. Issues are escalated based on severity to seniors and important links in the chain.

Upgrades in maintenance
Upgrade your maintenance in easy packages from the Basic Service to Assured Next Business Day Solutions. We are on our toes to update supplier version changes in the system as soon they are released so that you benefit from them from day 1.

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Benefits

Reduced license cost and lower cost of ownership
Highly customisable according to need
Simple process flows for ease of understanding
Reduced man power. Greater volumes. Faster turnaround times. Higher profits.
Build brand loyalty using White Label Integration
Attend to customers even during non-working hours
The best rates translate to strengthened customer loyalty
Increase your reach by distributing your inventory across global markets
Increase your reach through branches and sub-agents
Complete control over inventory and operations
Secure back office
Automated processes help you concentrate on your business

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A product by Qtech Software Pvt. Ltd

OTRAMS is developed using