Until now, the picture of robots serving food or ironing clothes or delivering bath towels was seen only in sci-fi movies or cartoons. Hoteliers are now searching for newer, better and more innovative ways to meet guests’ needs. Artificial Intelligence has long played an important role in many industries. The hospitality industry is one such industry that is trying to achieve greater satisfaction from guests using AI.
Although it sounds little gimmicky, the potential of Artificial Intelligence in Hospitality Industry is undeniably important. It can be used to deliver higher levels of satisfaction to guests. It will not only save time but also money over the long run. Labour accounts for more than 50% of operational costs in the hospitality sector. The need for efficient labour controls is essential to control costs and maintain consistent service quality. AI can also reduce manual errors significantly. Although, at this point of time, guests (especially those seeking luxury travel) would prefer personalized services as these services are a key element of the luxury properties product. However, some guests (like the ones in Holiday Inn Express) are just as satisfied communicating with a robot as human.
Apart from serving food to guests, robots can also be used as receptionists. A start-up Anybots, is trying to replace receptionists with robots and live-cams monitored by staff members. Carnegie Mellon has used a Roboceptionist to help guests find their way around campus. There can be more such uses of Artificial intelligence in hospitality industry. Would you like to add more uses of AI or do you have anything to say about this post? Get in touch with us in the comments section below or connect with us on our social media profiles.